Frequently Asked Questions (FAQs)

1. How do I place an order?

You can place an order through our website by selecting the items you wish to purchase, adding them to your cart, and proceeding to checkout. Follow the prompts to enter your payment and shipping information. Once completed, you will receive an order confirmation email.

2. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Your payment information is processed securely.

3. How long does it take to process and ship an order?

Orders are typically processed within 1-3 business days. Delivery times vary based on the shipping method selected at checkout:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 3-5 business days
• Express Shipping: 1-2 business days

4. Do you offer international shipping?

At this time, PJ Fashion only ships within the United States. We do not offer international shipping.

5. What is your return policy?

• Return Eligibility: Items can be returned within 30 days of delivery if they are unused, in their original packaging, and in the same condition as when you received them.
• Non-Returnable Items: Items marked as "final sale," opened, or used products cannot be returned unless they were damaged or defective upon arrival.
• How to Initiate a Return: Contact our support team at support@pjfashion.com with your order number and reason for return. We will provide you with instructions on how to send your item back.
• Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or defective.

6. What is your refund policy?

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds are processed within 7-10 business days to the original payment method. Shipping costs are non-refundable.

7. Can I exchange an item?

Currently, PJ Fashion does not offer direct exchanges. To exchange an item, you’ll need to return it for a refund and place a new order for the desired product.

8. How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. For any tracking issues, please contact our customer support team at support@pjfashion.com.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact our customer support team within 7 days of delivery. We may ask for photos of the damage to assist with processing your return or replacement.

10. How can I contact customer support?

You can reach our customer support team via email at support@pjfashion.com or by using the contact form on our website. We are here to assist you Monday to Friday from 9 AM to 5 PM EST.

11. Do you offer a satisfaction guarantee?

Yes, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, please refer to our Return and Refund Policy or contact our customer support team for assistance.

12. How do I unsubscribe from marketing emails?

You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email you receive from us. Alternatively, you can contact our customer support team for assistance.

Thank you for choosing PJ Fashion! If you have any other questions, please don’t hesitate to reach out.