Refund policy

Return and Refund Policy

We want you to be fully satisfied with your purchase at PJ Fashion. If for any reason you’re not happy with your product, please review our return and refund policy below:

Return Eligibility

• Products can be returned within 30 days of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (such as a receipt or order confirmation) is required.

Non-Returnable Items

• Certain items cannot be returned, including items marked as "final sale" and gift cards.
• Opened or used products cannot be returned due to health and safety reasons, unless they were damaged or defective upon arrival.

Return Process

• To initiate a return, please contact our support team at support@pjfashion.com with your order number and reason for return.
• Once your return is approved, we will provide you with instructions on how to send your item back.
• Customers are responsible for return shipping costs unless the item was received damaged or defective.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• Approved refunds will be processed within 7-10 business days to your original payment method.
• Please note that shipping costs are non-refundable.

Damaged or Defective Items

• If your item arrives damaged or defective, please reach out within 7 days of delivery.
• We may ask for photos of the damage to help process your return or replacement.

Exchanges

• We currently do not offer direct exchanges. Please return your item for a refund and place a new order for the desired product.

Thank you for choosing PJ Fashion!