Shipping policy

Shipping Policy

At PJ Fashion, we strive to provide fast, reliable, and transparent shipping services for our customers. Below are the details of our shipping policy:

1. Processing Time

• Orders are processed within 1-3 business days after receipt of payment. Business days exclude weekends and public holidays.
• Processing time may vary during sale periods, promotions, and special events.

2. Shipping Methods

• We offer various shipping methods to cater to your needs, including standard, expedited, and express shipping. The available options and corresponding delivery times will be displayed at checkout.
• You can select your preferred shipping method during the checkout process.

3. Shipping Fees

• Shipping costs are calculated based on the weight, dimensions, and delivery location of the package.
• The shipping fee will be clearly displayed at checkout before completing your order.
• We currently do not offer free shipping, but we aim to provide competitive rates.

4. Delivery Times

• Standard Shipping: Typically takes 5-7 business days for delivery within the continental United States.
• Expedited Shipping: Typically takes 3-5 business days for delivery within the continental United States.
• Express Shipping: Typically takes 1-2 business days for delivery within the continental United States.
• Delivery times may vary based on location and are not guaranteed. PJ Fashion is not responsible for delays caused by shipping carriers.

5. Tracking Your Order

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
• If you encounter any issues with tracking, please contact our customer support team at jewellerspakistan@gmail.com.

6. International Shipping

• At this time, PJ Fashion ships only within the United States. We do not offer international shipping.
• If you have a special request for international shipping, please contact our customer support team to explore possibilities.

7. Damaged or Lost Packages

• If your package arrives damaged or is lost in transit, please contact our customer support team within 7 days of receiving the order. We will investigate the issue and provide a replacement or refund if necessary.
• For damaged items, we may request photos of the damaged packaging and items.

8. Customer Responsibilities

• It is the customer’s responsibility to provide accurate shipping information. PJ Fashion is not liable for lost packages due to incorrect or incomplete addresses provided by the customer.
• If a package is returned to PJ Fashion due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the package.

9. Changes to Shipping Policy

• PJ Fashion reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page with the revised date.
• Customers are encouraged to review this policy periodically for any updates.

10. Contact Us

• If you have any questions or concerns about our shipping policy, please contact us at jewellerspakistan@gmail.com.

Thank you for shopping with PJ Fashion!